Return Window: 14 days from the date of delivery.
Refund Processing Time: Up to 10 business days after the product is received and inspected.
Return Shipping Costs: Paid by the customer unless the product is defective or incorrect.
You may cancel your order within 2 hours of purchase by contacting our customer support team.
If the order has already been shipped, you must follow the steps outlined in the Return Instructions section.
We accept returns under the following conditions:
Return Period: Within 14 days of delivery.
Product Condition: Must be in original, unused condition, with all tags and packaging intact.
Proof of Purchase: Required for all returns.
Exceptions: Customized or hygiene products (e.g., underwear) cannot be returned unless unopened and unused.
Contact Customer Support: Email info.novastrips@gmail.com with your order number, reason for return, and photos if applicable.
Receive Authorization: Our team will review your request and send you a return authorization with detailed instructions.
Pack the Product: Safely pack the item, including tags, original packaging, and the authorization form.
Ship the Product: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer unless the item is defective or incorrect.
Approval: Once your return is received and inspected, we will notify you of the refund status within 7 business days.
Processing Time: Approved refunds are processed to the original payment method within 10 business days.
Confirmation: You will receive an email once the refund has been issued.
If you do not see the refund within the expected time frame, please check with your bank. For further assistance, contact info.novastrips@gmail.com.
We offer exchanges for defective or incorrect products. Contact us within 14 days of delivery, and we will cover the shipping costs for eligible exchanges.
If you ordered the wrong size, you must return the product and place a new order with the correct size.
Defective or Damaged Products: Contact us within 48 hours of delivery. We will cover return shipping, and you may choose a replacement or full refund.
Incorrect Product: If you receive the wrong product, we will cover the return shipping and send the correct item at no additional cost.
Lost Packages: If your order does not arrive within the estimated timeframe, contact us to initiate a carrier investigation.
Return Window: Returns must be initiated and shipped within 14 days of receipt.
Inspection: Returned products are reviewed within 7 business days.
Refund: Processed to the original payment method within 10 business days after inspection.
