Inquiries: Contact us at support@novastrips.com
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (EST).
Response time: Within 1 to 3 business days.
We offer international shipping to selected countries, with delivery times and costs varying by destination.
Some international deliveries may take 12 to 20 business days after processing.
International orders may be subject to taxes and customs duties, calculated and applied at checkout.
In some cases, additional fees may be charged upon arrival in the destination country and are the customer’s responsibility.
If you placed an order by mistake, please contact us immediately at info.novastrips@gmail.com.
We will try to stop the processing, but once the order has been shipped, it cannot be refunded.
Orders with a total value under $65 USD may be subject to an additional shipping fee.
